Effective Date: 06/11/2025

This Privacy Policy explains how Tandem Books collects, uses, and protects personal information submitted through our SMS (text messaging) services. By using or opting into our SMS communication platform, you agree to the practices described below.

📥 What Information We Collect

When you interact with our SMS services, we may collect the following information:

• Your mobile phone number
• The content of your messages (including support inquiries or keywords like STOP/HELP)
• Metadata (such as time and date of messages, message delivery status)
• Any contact details you've previously provided to us (e.g., name, email, account info)

We do not collect sensitive personal data such as credit card numbers or government-issued IDs via SMS.

🛠️ How We Use This Information

We use your information strictly for the following purposes:

• To send service alerts, appointment reminders, or ticket updates
• To communicate with you regarding your services with Tandem Books
• To offer customer support and respond to HELP requests
• To comply with legal obligations or carrier requirements

We do not sell, rent, or share your mobile number or SMS message content with third parties for marketing purposes.

📤 Opting Out

You can opt out of receiving SMS messages at any time by replying STOP to any message. Your number will be removed from our SMS system immediately.

🆘 Contact for Privacy Concerns

If you have any questions or concerns about this policy or how your data is handled, contact us:

Tandem Books
📞 (613) 800-8822
📧 info@tandembooks.ca

🔐 Data Security

We take reasonable measures to protect your information. While SMS is not a fully encrypted channel, we use secure systems to store message history and customer data. Only authorized personnel have access to these systems.