Mélyssa
Owner and Growth Lead
As the Growth Lead at TandemBooks Inc., Melyssa is
focused on building a strong, sustainable future for
both our clients and our team. Her role is all about
creating opportunities—identifying how we can better
serve our clients, improve our internal systems, and
expand our impact in the bookkeeping and payroll
space.
Melyssa works closely with our
leadership and staff to develop strategies that support
client retention, service expansion, and operational
efficiency. Whether it’s refining our on boarding
process, exploring new technology, or strengthening our
community partnerships, her goal is to ensure that
TandemBooks continues to grow with intention and
integrity.
With a hands-on approach, she
spends time understanding client needs, tracking key
performance metrics, and working along side our team to
implement solutions that make a real difference. She
believes growth isn’t just about numbers—it’s about
relationships, trust, and delivering consistent
value.
What excites her most about this role
is the opportunity to shape the direction of our
office—supporting the amazing work of our team while
building a business that reflects our values:
innovation, clarity and collaboration.
When
Melyssa is not immersed in the world of numbers and
strategy, she is happiest on the golf course and
traveling the globe with her family—chasing new
adventures and making unforgettable memories
together.
Education& Qualifications
Law Clerk, Algonquin College - 2008
Business
Administration, La cite collégiale – 2011
ProfessionalAffiliations
Member, Clarence-Rockland Chamber of Commerce
Member, Regroupement des gens d’affaires de la
capitale nationale
Board Member, GroYourBiz
8613 800-8822 × 8002
melyssa@tandembooks.ca
With over 18 years of experience in trust
accounting, Sara Pilon brings a strong blend of
technical expertise and leadership to her role as Team
Lead within our office. Her career began in the trucking
industry, where she developed a solid foundation
infinancial operations over five years. She later
transitioned to the legal sector, where she discovered a
deep passion for trust
accounting—particularly reconciling trust
accounts and advising clients on By-Law compliance. Her
attention to detail and commitment to service have
earned her on going praise from clients who appreciate
the clarity and care she brings to every file.
As
a Team Lead, Sara not only manages client accounts but
also supports the internal team by sharing knowledge,
over seeing workflows, and ensuring the consistent
delivery of accurate, high-quality work. She takes pride
in helping others grow in their roles while maintaining
a positive, collaborative work environment.
Sara’s
background in Child and Youth Work has shaped the way
she approaches both client service and leadership. It
taught her the importance of empathy, adaptability, and
clear communication—skills that are just as critical in
the workplace as they are in the community. Whether
guiding a client through a complex reconciliation or
mentoring a team member, she strives to be clear,
supportive, and solution-focused.
Outside of
work, Sara’s greatest joy is her family. If she didn’t
need to work, she would spend her time traveling the
world, volunteering, and building stronger communities.
Currently, she stays connected to that passion through
her volunteer work with the Girl Guides of Canada,
helping young girls develop confidence, resilience, and
leadership skills.
Education & Qualifications
Child Youth Worker Program, Humber College - 2005
Canadian
Anti-Spam Legislation (CASL), 2014
Ministry of
Labour Certification Workplace Specific, 2015
Quickbooks
Online Certified ProAdvisor
Professional Affiliations
Member, Certified ProfessionalBookkeepers of Canada
613 800-8822 x 8009
sara@tandembooks.ca
Paige began working in the accounting field in 2015
after completing a degree in Business Accounting.
Shortly after the birth of her son, she felt strongly
about finding a stable career she could settle into,
which led her to enroll in the Business Accounting
program at Durham College. Number shave always felt easy
and safe to her; while the rules of bookkeeping are not
always black and white, numbers always are.
She
has become very passionate about learning the ins and
outs of bookkeeping and providing clients with the most
efficient and accurate solutions. In her pursuit of
mastering the rules, she also completed her Payroll
Certification through the Canadian Payroll Association,
which allowed her to gain extensive knowledge in various
accounting software programs.
Over the years,
she has worked for both small and large accounting
firms, though she has found greater fulfillment in
smaller firms where she can develop personal, on going
relationships with clients. Shes pecializes in cleaning
up neglected or poorly kept books, often tackling files
that require significant catch-up work and corrections.
Her ultimate goal is always to ensure books are clean,
accurate, and fully up to date. The satisfaction of
seeing a job well done—and the happiness of her
clients—continues to bring her joy and fulfillment.
Outside of work, she devotes most of her
time to whatever new activity her son is interested in,
whether it be sports, video games, or learning a new
language—she joins in and learns right alongside him. If
not busy supporting these endeavors, she would be
traveling, finding the best open fields for her dogs to
run free, and attending as many concerts as possible.
Education & Qualifications
Payroll Compliance Practitioner, National Payroll
Institute
Business Accounting, Durham College –
2017
Quickbooks Online Certified ProAdvisor
Professional Affiliations
Member, National Payroll Institute
Member,
Certified Professional Bookkeepers of Canada
613 800-8822 x 8013
paige@tandembooks.ca
Working in the field since 2017, Glynis brings a unique
blend of self-taught expertise, resilience, and a
deep-rooted passion for bookkeeping. Inspired by a
family legacy—both of her grandmothers were
bookkeepers—Glynis pursued this career for professional
growth and quickly discovered a natural affinity for the
work.
Her standout talent lies in her
ability to adapt and thrive in new environments, often
teaching herself the skills needed to excel in diverse
roles. One of her proudest accomplishments is putting
herself through college without loans and graduating
with Honours—a testament to her determination and work
ethic.
She is known for her investigative
prowess, a skill she deeply enjoys and integrates into
her professional work. Her ethical code, adaptability,
and drive stem from personal experiences that have
shaped her into a reliable and principled
professional.
Clients appreciate her
professional etiquette and respectful demeanor, while
colleagues value her willingness to help and her
infectious enthusiasm for bookkeeping. Her
organizational skills and proactive support make her an
invaluable asset, especially to clients who may struggle
with administrative tasks.
A defining moment
in her career was when she expanded into five
departments within six months at a previous job, driven
purely by her thirst for knowledge and growth.
Outside
of work, Glynis is passionate about music. She enjoys
curating specialized playlists and introducing others to
hidden gems and B-sides from a wide range of artists.
Her
ideal client is one who values thoroughness and
collaboration—qualities she consistently brings to every
professional relationship.
Education & Qualifications
Management and Financial Accounting Diploma, George
BrownCollege - 2017
Quickbooks Online Certified
ProAdvisor
Professional Affiliations
Member, Certified Professional Bookkeepers of Canada
613 800-8822 x 8012
glynis@tandembooks.ca
Heather
Payroll Administrator
Samantha
Data Entry Clerk
Heather is a skilled Payroll Administrator with a strong
background in accounting and payroll. She completed the
Payroll Compliance Practitioner program through the
National Payroll Institute and has prior experience in
accounts receivable and payable. Her journey into
finance began after a career in culinary management,
where she discovered a passion for working with numbers
and helping others through financial clarity.
Known
for her precision, analytical thinking, and dedication
to client service, Heather consistently supports
businesses by navigating employment standards, managing
employee transitions, and ensuring accurate payroll
documentation. Her proactive communication and attention
to detail have earned her consistent praise from clients
who value her reliability and responsiveness.
Outside of work, Heather is deeply committed
to community service. She has volunteered at soup
kitchens and supported refugee resettlement programs,
where she enjoyed sharing stories and cooking meals for
newcomers. She also loves hiking, traveling, and
spending time with her husky/golden retriever mix,
Farrah. Heather brings warmth, diligence, and a
problem-solving mindset to every aspect of her life and
work.
Education& Qualifications
Payroll Accounting Administration, Conestoga College –
2022
Payroll Compliance Practitioner, National
Payroll Institute
Professional Affiliations
Member, National Payroll Institute
613 800-8822 x 8007
heather@tandembooks.ca
With over 15 years of experience in bookkeeping across
avariety of industries—from transportation and customer
service to auto recycling—Samantha brings a deep
understanding of financial systems, workflow
optimization, and client-focused service. She is
passionate about making a meaningful impact through her
work, whether that’s solving complex problems,
streamlining operations, or supporting others in their
personal and professional growth.
Samantha’s
strength lies in simplifying the complex. She has a
talent for breaking down intricate problems into clear,
actionable solutions and adapting her communication
style to how others best learn. It’s this clarity,
combined with a strong attention to detail and a
commitment to accuracy, that consistently earns the
trust of our clients and colleagues. Beyond the numbers,
she believes in the power of mentorship and connection.
She is driven by a desire to help others learn and grow,
and she finds deep fulfillment in sharing knowledge and
supporting long-term success. Her ideal clients are
collaborative, transparent, and growth-oriented—people
who see value in building strong, lasting
partnerships.
Personally, her greatest
accomplishment is creating a fulfilling, stable life for
herself and her son. He, along with their dog, is at the
heart of every adventure they take—whether it's a
walk in the woods or a new chapter in life. Her personal
journey has shaped her professional values: resilience,
empathy, and a drive to build something meaningful and
lasting.
Whether you're looking for
someone to bring order to your financial chaos or a
partner to help you grow with clarity and confidence,
Samantha is here to help.
Education & Qualifications
Business Management, Oxford College – 2021
Quickbooks Online Pro
AdvisorDextU
Certificate
343-308-8378
samantha@tandembooks.ca
