Mélyssa
Owner and Growth Lead
As the Growth Lead at TandemBooks Inc., Melyssa is focused on building a strong, sustainable future for both our clients and our team. Her role is all about creating opportunities—identifying how we can better serve our clients, improve our internal systems, and expand our impact in the bookkeeping and payroll space.
Melyssa works closely with our leadership and staff to develop strategies that support client retention, service expansion, and operational efficiency. Whether it’s refining our on boarding process, exploring new technology, or strengthening our community partnerships, her goal is to ensure that TandemBooks continues to grow with intention and integrity.
With a hands-on approach, she spends time understanding client needs, tracking key performance metrics, and working along side our team to implement solutions that make a real difference. She believes growth isn’t just about numbers—it’s about relationships, trust, and delivering consistent value.
What excites her most about this role is the opportunity to shape the direction of our office—supporting the amazing work of our team while building a business that reflects our values: innovation, clarity and collaboration.
When Melyssa is not immersed in the world of numbers and strategy, she is happiest on the golf course and traveling the globe with her family—chasing new adventures and making unforgettable memories together.
Education& Qualifications
Law Clerk, Algonquin College - 2008
Business Administration, La cite collégiale – 2011
ProfessionalAffiliations
Member, Clarence-Rockland Chamber of Commerce
Member, Regroupement des gens d’affaires de la capitale nationale
Board Member, GroYourBiz
8613 800-8822 × 8002
melyssa@tandembooks.ca
With over 18 years of experience in trust accounting, Sara Pilon brings a strong blend of technical expertise and leadership to her role as Team Lead within our office. Her career began in the trucking industry, where she developed a solid foundation infinancial operations over five years. She later transitioned to the legal sector, where she discovered a deep passion for trust accounting—particularly reconciling trust accounts and advising clients on By-Law compliance. Her attention to detail and commitment to service have earned her on going praise from clients who appreciate the clarity and care she brings to every file.
As a Team Lead, Sara not only manages client accounts but also supports the internal team by sharing knowledge, over seeing workflows, and ensuring the consistent delivery of accurate, high-quality work. She takes pride in helping others grow in their roles while maintaining a positive, collaborative work environment.
Sara’s background in Child and Youth Work has shaped the way she approaches both client service and leadership. It taught her the importance of empathy, adaptability, and clear communication—skills that are just as critical in the workplace as they are in the community. Whether guiding a client through a complex reconciliation or mentoring a team member, she strives to be clear, supportive, and solution-focused.
Outside of work, Sara’s greatest joy is her family. If she didn’t need to work, she would spend her time traveling the world, volunteering, and building stronger communities. Currently, she stays connected to that passion through her volunteer work with the Girl Guides of Canada, helping young girls develop confidence, resilience, and leadership skills.
Education & Qualifications
Child Youth Worker Program, Humber College - 2005
Canadian Anti-Spam Legislation (CASL), 2014
Ministry of Labour Certification Workplace Specific, 2015
Quickbooks Online Certified ProAdvisor
Professional Affiliations
Member, Certified ProfessionalBookkeepers of Canada
613 800-8822 x 8009
sara@tandembooks.ca
Paige began working in the accounting field in 2015 after completing a degree in Business Accounting. Shortly after the birth of her son, she felt strongly about finding a stable career she could settle into, which led her to enroll in the Business Accounting program at Durham College. Number shave always felt easy and safe to her; while the rules of bookkeeping are not always black and white, numbers always are.
She has become very passionate about learning the ins and outs of bookkeeping and providing clients with the most efficient and accurate solutions. In her pursuit of mastering the rules, she also completed her Payroll Certification through the Canadian Payroll Association, which allowed her to gain extensive knowledge in various accounting software programs.
Over the years, she has worked for both small and large accounting firms, though she has found greater fulfillment in smaller firms where she can develop personal, on going relationships with clients. Shes pecializes in cleaning up neglected or poorly kept books, often tackling files that require significant catch-up work and corrections. Her ultimate goal is always to ensure books are clean, accurate, and fully up to date. The satisfaction of seeing a job well done—and the happiness of her clients—continues to bring her joy and fulfillment.
Outside of work, she devotes most of her time to whatever new activity her son is interested in, whether it be sports, video games, or learning a new language—she joins in and learns right alongside him. If not busy supporting these endeavors, she would be traveling, finding the best open fields for her dogs to run free, and attending as many concerts as possible.
Education & Qualifications
Payroll Compliance Practitioner, National Payroll Institute
Business Accounting, Durham College – 2017
Quickbooks Online Certified ProAdvisor
Professional Affiliations
Member, National Payroll Institute
Member, Certified Professional Bookkeepers of Canada
613 800-8822 x 8013
paige@tandembooks.ca
Working in the field since 2017, Glynis brings a unique blend of self-taught expertise, resilience, and a deep-rooted passion for bookkeeping. Inspired by a family legacy—both of her grandmothers were bookkeepers—Glynis pursued this career for professional growth and quickly discovered a natural affinity for the work.
Her standout talent lies in her ability to adapt and thrive in new environments, often teaching herself the skills needed to excel in diverse roles. One of her proudest accomplishments is putting herself through college without loans and graduating with Honours—a testament to her determination and work ethic.
She is known for her investigative prowess, a skill she deeply enjoys and integrates into her professional work. Her ethical code, adaptability, and drive stem from personal experiences that have shaped her into a reliable and principled professional.
Clients appreciate her professional etiquette and respectful demeanor, while colleagues value her willingness to help and her infectious enthusiasm for bookkeeping. Her organizational skills and proactive support make her an invaluable asset, especially to clients who may struggle with administrative tasks.
A defining moment in her career was when she expanded into five departments within six months at a previous job, driven purely by her thirst for knowledge and growth.
Outside of work, Glynis is passionate about music. She enjoys curating specialized playlists and introducing others to hidden gems and B-sides from a wide range of artists.
Her ideal client is one who values thoroughness and collaboration—qualities she consistently brings to every professional relationship.
Education & Qualifications
Management and Financial Accounting Diploma, George BrownCollege - 2017
Quickbooks Online Certified ProAdvisor
Professional Affiliations
Member, Certified Professional Bookkeepers of Canada
613 800-8822 x 8012
glynis@tandembooks.ca
Heather
Payroll Administrator
Heather is a skilled Payroll Administrator with a strong background in accounting and payroll. She completed the Payroll Compliance Practitioner program through the National Payroll Institute and has prior experience in accounts receivable and payable. Her journey into finance began after a career in culinary management, where she discovered a passion for working with numbers and helping others through financial clarity.
Known for her precision, analytical thinking, and dedication to client service, Heather consistently supports businesses by navigating employment standards, managing employee transitions, and ensuring accurate payroll documentation. Her proactive communication and attention to detail have earned her consistent praise from clients who value her reliability and responsiveness.
Outside of work, Heather is deeply committed to community service. She has volunteered at soup kitchens and supported refugee resettlement programs, where she enjoyed sharing stories and cooking meals for newcomers. She also loves hiking, traveling, and spending time with her husky/golden retriever mix, Farrah. Heather brings warmth, diligence, and a problem-solving mindset to every aspect of her life and work.
Education& Qualifications
Payroll Accounting Administration, Conestoga College – 2022
Payroll Compliance Practitioner, National Payroll Institute
Professional Affiliations
Member, National Payroll Institute
613 800-8822 x 8007
heather@tandembooks.ca
With over 15 years of experience in bookkeeping across avariety of industries—from transportation and customer service to auto recycling—Samantha brings a deep understanding of financial systems, workflow optimization, and client-focused service. She is passionate about making a meaningful impact through her work, whether that’s solving complex problems, streamlining operations, or supporting others in their personal and professional growth.
Samantha’s strength lies in simplifying the complex. She has a talent for breaking down intricate problems into clear, actionable solutions and adapting her communication style to how others best learn. It’s this clarity, combined with a strong attention to detail and a commitment to accuracy, that consistently earns the trust of our clients and colleagues. Beyond the numbers, she believes in the power of mentorship and connection. She is driven by a desire to help others learn and grow, and she finds deep fulfillment in sharing knowledge and supporting long-term success. Her ideal clients are collaborative, transparent, and growth-oriented—people who see value in building strong, lasting partnerships.
Personally, her greatest accomplishment is creating a fulfilling, stable life for herself and her son. He, along with their dog, is at the heart of every adventure they take—whether it's a walk in the woods or a new chapter in life. Her personal journey has shaped her professional values: resilience, empathy, and a drive to build something meaningful and lasting.
Whether you're looking for someone to bring order to your financial chaos or a partner to help you grow with clarity and confidence, Samantha is here to help.
Education & Qualifications
Business Management, Oxford College – 2021
Quickbooks Online Pro
AdvisorDextU Certificate
343-308-8378
samantha@tandembooks.ca
